Poolafy operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Poolafy is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal Information We Collect or Process
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including card and payment account numbers, transaction details, form of payment, and payment confirmations.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including items you view, add to cart or wishlist, purchase, return, exchange or cancel.
- Communications with us including information you include when contacting customer support.
- Device information including your device, browser, IP address, and other identifiers.
- Usage information including how and when you interact with the Services.
How We Use Your Personal Information
- Provide, tailor and improve the Services — to process payments, fulfill orders, manage your account, arrange shipping, handle returns and exchanges, and personalize your shopping experience.
- Marketing and advertising — to send promotional communications and show relevant online ads (where permitted).
- Security and fraud prevention — to authenticate your account and protect against fraudulent or unsafe activity.
- Communicating with you — to provide customer support and maintain our relationship.
- Legal reasons — to comply with applicable law and respond to valid legal process.
How We Disclose Personal Information
We may disclose personal information to Shopify, vendors and service providers who perform services on our behalf (IT, payment processing, analytics, support, fulfillment and shipping), to marketing partners, with your consent, within our corporate group, or in connection with a business transaction or to comply with legal obligations.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.
Security and Retention
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your information depends on whether we need it to provide Services, comply with legal obligations, resolve disputes, or enforce our policies.
Your Rights and Choices
Depending on where you live, you may have the right to access, delete, correct, or port your personal information, and to opt out of the sale or sharing of personal information for targeted advertising. You may also opt out of marketing emails at any time using the unsubscribe link. To exercise any of these rights, contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us:
Poolafy
214 Jones Rd Trlr 75, Saratoga Springs, NY 12866, USA
Email: support@poolafy.com
Phone: +1 (860) 397-1367
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)