At Poolafy, we are committed to delivering a seamless, reliable, and transparent shipping experience from order to arrival.
Shipping Locations
This shipping policy applies to all orders shipped within the United States, United Kingdom and Canada.
Shipping Costs
- United States: Free standard shipping on all orders over $49. Orders under $49 are subject to a flat shipping fee of $9.99.
- United Kingdom: Free standard shipping on all orders over £49. Orders under £49 are subject to a flat shipping fee of £9.99.
- Canada: Free standard shipping on all orders over $49. Orders under $49 are subject to a flat shipping fee of $9.99.
All shipping costs are clearly displayed at checkout before completing your purchase.
Order Processing & Delivery Times
Order Cutoff Time: 5:00 PM (EST), Monday through Friday. Orders placed after this time will be processed on the next business day.
Processing Time: 1–2 business days (Monday through Friday).
Transit Time: 6–8 business days (Monday through Friday).
Estimated Delivery Time: 7–10 business days from the date of order.
Carrier Services
To ensure safe and timely delivery, we partner with trusted carriers, including USPS, UPS and FedEx (United States), Royal Mail (United Kingdom), and Canada Post (Canada). Carrier selection is determined based on your location and the most efficient delivery method.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can track your shipment through the carrier's website.
Delivery Considerations
While we make every effort to deliver within the estimated timeframe, delays may occasionally occur due to factors outside our control, including high order volumes during peak seasons, carrier delays, severe weather, or processing constraints. If your order is significantly delayed, our team will notify you as soon as possible.
Lost or Delayed Packages
If your package has not been delivered within 15 business days after the expected delivery date, please contact our support team. Poolafy will work directly with the carrier to locate your shipment and, if necessary, arrange a replacement or refund in accordance with our policies.
Delivery Issues
If your order arrives damaged or incorrect, please contact us immediately so we can resolve the issue promptly. For damaged items, we may request photo documentation of the product and packaging to assist with resolution.
Contact Information
Poolafy
214 Jones Rd Trlr 75, Saratoga Springs, NY 12866, USA
Email: support@poolafy.com
Phone: +1 (860) 397-1367
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)